Discovery and directive
Structured interviews with practising UK surveyors set the direction before any feature was built, and they still gate every stage below.
- Discovery interviews with working surveyors across commercial and residential practice.
- The findings were unambiguous: Excel dominates, change tracking breaks down, and finding approvals during disputes burns days.
- Directive fixed: one live commercial record, change control first, AI assists while humans author, work with Excel rather than against it.
- Interviewing never stopped: every hardening round is run as QS personas across sectors, roles and seniorities, and their findings set the next stage.