Create and manage a support case

Outcome

Describe a product issue, control diagnostic consent and follow replies in the signed-in tenant support record.

QuantifyQS keeps the working record understandable to a quantity surveyor and reconstructable by an authorised reviewer. The screen helps organise the work; the accountable professional still owns judgement and approval.

Before you start

• Category, subject and reproducible description.
• Priority based on actual business effect.
• Only necessary attachments and diagnostic consent.

Working method

1. Confirm contextOpen the correct organisation and project, confirm your visible role, then check that source information and status are current.
2. Make the controlled changeComplete the create and manage a support case task in the relevant workspace. Use references, notes and structured fields instead of relying on memory or an offline copy.
3. Review before issueCheck quantities, rates, dates, parties and evidence, then use the named review or approval state appropriate to the workflow.
4. Retain the resultKeep the issued output and its project event together. Where a PDF or spreadsheet is exported, verify the generated file before sending it outside the workspace.

Evidence and checks

• A case reference and timestamp.
• Messages and status changes remain together.
• Resolution and closure reason are recorded.

Roles and boundaries

• Workspace role determines what a person may view or change; plan determines what the organisation has contracted to use.
• Customer-specific Firm and Enterprise panels do not widen a user role or cross the active tenant boundary.
• AI suggestions, imported data and generated documents require human review before professional reliance or issue.